DIAGNOSTICS & TROUBLESHOOTING

Find the Problem Before Paying for the Wrong Repair

Professional troubleshooting to identify the source of equipment problems and recommend the appropriate next step.

Request Diagnostic Service

When Your Equipment Isn’t Working as It Should

A diagnostic visit is the right starting point when the cause of the problem is unknown or multiple components may be involved.

An icon of a house with a flame above it, indicating a fire safety or burning hazard symbol.

Burning Smell or Overheating

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Belt Slipping or Jerking Movement

Warning triangle with an exclamation mark

Console Errors or Malfunctions

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Sudden Performance Drops or Shutdowns

Power button icon with a circle and vertical line at the top

Equipment Won’t Turn On

Audio waveform visualization.

Strange Noises or Vibrations

Other common issues include Incline not responding, Resistance isn’t changing, Console or touchscreen problems

What We Check

Visual Inspection

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Examination of visible components, wiring, belts, cables, hardware, and signs of wear.

Functional Testing

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Testing the equipment’s controls, movement, resistance, incline, and operating behavior.

Electrical and Mechanical Testing

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Diagnostic testing of applicable electrical and mechanical systems.

Findings and Recommendations

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An explanation of the issue, available repair options, and the recommended next step.

Diagnostic Pricing

Starting at

$150

The diagnostic fee covers the evaluation and troubleshooting performed during the scheduled visit. If the issue can be resolved during the visit without additional parts or extended work, the diagnostic fee may cover the completed service.

If a return visit or additional repair is required, applicable pricing will be explained before further work is scheduled. When applicable, a portion of the diagnostic fee may be credited toward the follow-up service.

Equipment We Diagnose

Don’t see your equipment listed? Send us the brand and model so we can confirm service availability.

  • An indoor gym with multiple treadmills in a row, a mirror wall, a clock, and screens displaying information. A fitness tracker or remote control is partially visible in the foreground.

    Treadmills

    Common issues we fix: slipping belts, loud noises, burning smells, “no start” errors, uneven belt tracking, speed or incline problems. and more.

  • Indoor gym with two exercise machines, a recumbent bike and an elliptical trainer, near large glass windows that overlook a pool and garden outside.

    Ellipticals & Bikes

    Common issues we fix: resistance problems, clicking or grinding noises, loose pedals, console errors, power issues, unstable movement and more.

  • Empty gym with weightlifting equipment, barbells, resistance bands, and weight plates against a blue wall.

    Strength Equipment

    Service for cable machines, functional trainers, Smith machines, home gyms, weight stacks, pulleys, guide rods, benches, and selectorized strength equipment.

    Common issues we fix: frayed cables, worn pulleys, sticking weight stacks, loose hardware, broken attachments, and unsafe or uneven movement.

  • A man performing a rowing exercise on a Concept 2 rowing machine at a gym.

    Rowers & Specialty Equipment

    Including rowing machines, stair climbers, compact home gym systems, vibration plates, and other specialty fitness equipment.

    Common issues we fix: resistance issues, worn straps or chains, loose handles, console problems, noise during use, and general wear from frequent use.

Frequently asked questions

  • It depends on the issue and the work required. If the problem can be resolved during the diagnostic visit without additional parts or extended labor, the fee may cover the completed service. Additional repairs are discussed before proceeding. When applicable, a portion of the diagnostic fee may be credited toward the follow-up service.

  • Yes. The brand and model number help us research the equipment and prepare for the visit.

  • It is not required but highly recommended. Photos of the equipment, model label, error message, and affected area can help us better understand the request.

  • If parts are needed, we can help identify the correct replacement part based on your machine’s brand, model, and issue. We will quote you a price for part required, order it for you, and schedule a follow-up visit. When applicable, a portion of the diagnostic fee may be credited toward the follow-up service.

  • No. Some problems require replacement parts, additional testing, or a follow-up appointment.

  • Yes. Diagnostic service is available for residential and commercial fitness equipment, subject to equipment type and location.

NOT SURE WHAT’S CAUSING THE PROBLEM?

Start With a Professional Diagnostic

Send us your equipment information and a description of the issue. We’ll review the request and contact you about the appropriate next step.

Request Diagnostic Service
Call or Text (951) 221-0788